Are you passionate about delivering exceptional customer interactions? Do you thrive in a fast-paced environment where you can make a difference ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team in Pune .
In this role, you will be the go-to resource for our valued customers via live chat. You will address customer concerns , ensuring a positive and seamless experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate information to customers through live chat.
- Troubleshooting customer issues effectively and efficiently.
- Documenting customer interactions and maintaining records accurately.
- Partnering with other teams to ensure a positive customer journey.
If you are a dedicated individual with excellent communication and problem-solving skills, we encourage you to apply!
Build your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are you a passionate individual with a knack for communication? Do you thrive in a fast-paced environment and shine in providing exceptional customer support? If so, Eclerx has an exciting opening waiting for you!
We are constantly hiring talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the primary liaison for our valued customers, resolving their concerns in a timely and professional manner.
Employ your {strongcommunication skills to compose clear and concise responses, ensuring a seamless customer journey.
- Contribute in maintaining a high level of customer retention
- Collaborate with our dedicated support team to handle complex issues
- Continuously develop your understanding in our products and services
Be a part of a dynamic team where your contributions are valued, and you have the opportunity to advance in your career. Submit your application today!
Inbound Chat Analyst Opportunity at Eclerx, Pune
Are you a dedicated individual with a passion for helping others? If so, then we have an exciting opportunity for you! Eclerx is currently seeking a talented and driven Inbound Chat Analyst to join our team in Pune.
This role involves responding to customer inquiries. You will be the first point of contact for customers, providing friendly and helpful service.
We offer a supportive work environment with opportunities for growth. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Support Analyst Position : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're searching for a passionate Customer-Focused Analyst to join our expanding team. In this challenging role, you'll be the main support for our valued customers via inbound chat. Your duty will be to provide exceptional customer service by handling inquiries, troubleshooting technical issues, and guaranteeing a pleasant customer experience.
- Utilizing your critical thinking skills to diagnose customer issues quickly and efficiently.
- Interacting with internal teams to find solutions for complex customer requests.
- Keeping current on our offerings and industry trends.
If you're a team player with a passion for customer service, we encourage you to apply. This is your chance to make a real difference in the lives of our customers.
Eclerx Pune Seeks Inbound Chat Analysts for Customer Operations
Eclerx Pune has an opening for talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities will get more info encompass providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Analyst - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Specialists for inbound chat are the soul of customer engagement . They deliver a first-rate experience to each customer who reaches out through our channel . These dedicated individuals are passionate about handling customer queries in a timely and courteous manner. By actively guiding customers, they strengthen lasting connections and contribute to the overall achievement of Eclerx.